Description

1st case: Delivered On: 4/12/2013 Not able to put in the PSU. After going over the case, it was not constructed correctly. They didn't push the back panel flush to the frame. The rivets were put in and the panel sits in front of them. Now it bows forward and the psu cannot be screwed in.

2nd case: Delivered On: 5/07/2013. It took this long to have Corsair get me a new case. **ALAS, the front I/O panel is defective on the 2nd case. The wiring was only partly attached. I am waiting now for parts to be shipped and should receive on May 17th.

I have put together my build with the components below (minus part of the front i/o panel). Everything went well and the computer runs fast and quiet. This build is such an upgrade from our old store build HP. I'll update pics after I replace the i/o panel.

This site has been invaluable to my build. Much thanks!

Comments

  • 80 months ago
  • 17 points

I would contact Corsair before you go at the with a pliers. They will fix it and in the mean time set it up on the mobos box as a test bench to install drives and make sure everything is working. but nice build. That is the first time i have heard that corsair cases being messed up.

  • 80 months ago
  • 4 points

THIS!!

  • 80 months ago
  • 1 point

+1 Do this!

  • 80 months ago
  • 1 point

+1

How does the box it came in look Lilura? If corsair lets you down, which they most likely won't, any chance your case was mangled by shipping company or at Newegg? Hopefully Corsair will make it right for you.

In any event you are handling it the right way. It looks to me like it wouldn't be too difficult to straighten and tempting to try given how much you want to put it together, but good on you for exploring the return option first, you paid for a case that is not bent up!

I can sympathize with you, I have all my parts now, just waiting on some time to put it together, my first build also.

Good luck and keep us posted.

  • 80 months ago
  • 1 point

Much luck to you for a smoother 1st build! :) The box was dent free. You can tell from the above pics that the manufacture process was not completed properly. The black back panel that the mobo gets mounted to the standoffs and where the psu should slide in place is being blocked because that panel is bowed inward not allowing the psu to sit flush. Upon turning the case over you clearly see that the rivets were inserted before they pushed that black panel flush against the frame.

  • 80 months ago
  • 4 points

DOn't DO ANYTHING to try and fix it!! Call Corsair and make sure you don't do anything to void the warranty. They may have you do something or replace it.

  • 80 months ago
  • 2 points

Thanks IamApropos and Animus. I am waiting to hear from Corsair after leaving a voice mail with them. It was purchased from newegg.com and they will not pay for return shipping on defective products. That surprised me. So, I hope Corsair will backup their product and send me a rma# as well as a case that is functional. It is so disappointing to have all the pieces to my computer ready and waiting to be assembled. And the waiting begins again :(

ps the Plantronics Audio 995 Wireless Stereo Headset is too hot and would not be good for gaming or using for an extended time.

  • 80 months ago
  • 1 point

Thanks for the quick responses. AwesomeRecover, it wouldn't matter what psu i got for this particular case since it is 'defective'. But, I chose the psu after viewing others and reading comments.

Animus_of_Chaos thanks as well. I've sent out a email to Corsair with the pictures and the problem. Hopefully, I will get a response soon. It may be possible to bend it into place but should I really have to?

Will add more pics hopefully soon of this completed build. You'all have been so very helpful!

  • 80 months ago
  • 1 point

if corsair doesnt fix it(Which they will so dont do it) you get some riveted removers and a rivet gun. take out the corner rivet and bend it correctly and reriver it. AGAIN DONT DO ANYTHING till you hear from corsair.

  • 80 months ago
  • 1 point

I love your choice of parts! It's refreshing to see a smart person make a really nice gaming rig around here now and then without using an i7 and 16GB RAM with a "Acnajnd jwnbj"-branded PSU. Sucks about the case, but Corsair is renowned for many things including customer support.

Best of luck wrapping it up!

  • 80 months ago
  • 1 point

Thanks for your kind response. Credit though, goes to this site! I spent much time looking at others who have completed their builds. I read the recommendations and reviews as well as watching you tube videos. I am so anxious to put everything into order now. If I do not get a call back from Corsair by noon, I will call them again. It is good to hear you say that Corsair is renowned for their support. Sure hope I will be able to report back with an affirmative!

  • 80 months ago
  • 1 point

For future reference if you have another issue like this, a good source for help is to post this on reddit under the subreddit r/buildapc. They are generally very quick to help. As for your current predicament, I agree with Animus and IamApropos, check with Corsair before you do anything.

  • 80 months ago
  • 1 point

Thanks for the info! You can tell I'm a newb :) I will take your advice for future.

  • 80 months ago
  • 1 point

damn, that's such a shame to see a Corsair case messed up like that right out of the box. hope all goes well for the repair/replacement. you have such well-chosen parts, all without a case to call home :(

  • 80 months ago
  • 1 point

Thanks :) I hope it won't take too long for a replacement! I do like the case aside from that defect lol.

  • 80 months ago
  • 1 point

i'm pretty sure you just got one of those rare duds; it happens with all manufacturers. can't wait to see a proper case and all of your parts in it!

  • 80 months ago
  • 1 point

:) yes, I think so. Me to...will keep you updated. I'm still waiting on a rep from Corsair to contact me :( Pics will be coming soon :)

  • 80 months ago
  • 0 points

Is it possible to take a couple flat screwdrivers and pry it into place?

  • 80 months ago
  • -1 points

you should post more pics of the guts. nice build btw!!!

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