- 48 months ago
Hi, got a new customers pc here. she had a virus last week (one of the ucash ones) . she then "spent all day trying to fix it following instructions on various forums"
she has no idea what she actually did. the virus isn’t there anymore, but now nearly nothing works on the pc. sys restore doesn’t work and every single document is giving me the error "the open office xml file xxxx.docx cannot be opened because there are problems with its contents" details: "the file is corrupt and cannot be opened".
the files don’t open on my work pc either.
so far i have got the data off her disk and tried: 1) open and repair in word 2) renaming as a .zip and then trying to extract it (doesn’t work, zip file says it is empty) to get at the xml 3) running checkdisk on the disk and then trying to open on both her and my pc 4) using open office to open the files
all have failed. i have run out of ideas.
of course, she doesn’t have a backup (aaargh!).
so - i would like to know if there is any software i can buy that will bulk sort out all her docs, or if anybody has an idea as to how to get these to open.
thanks for your help!