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Should I go ahead and get my RAM replaced?

PCNoob0419

18 months ago

Hey guys. I've been having trouble with my <1 yr old PC giving me monitor display issues, freezing, and BSOD. While following this guide, I found that one of my (4GB DDR4) two RAM sticks works fine in all 4 DIMM slots, but the other one gives me issues in either slot. The issues include ridiculously long startup times (even for HDD standards), Word/Excel files failing to load, etc. And I don't even get a display when I have both sticks in. Unfortunately, I don't have spare DDR4 RAM sticks to try out to make sure two other RAM sticks would work in the correct slots.

Do you think this is a simple matter of RAM gone bad? The manufacturer (Patriot) says they have a limited lifetime warranty so should I get just the one stick replaced or both to be safe? Or do you think it might be some sort of DIMM dual channel malfunction on my mobo? Any suggestions would be appreciated.

Comments

  • 18 months ago
  • 2 points

You can run a standalone diagnostic software such as Memtest86+.
If it results in any error(s), stop testing, inform Patriot of error(s) and request RMA.

  • 18 months ago
  • 1 point

Are you running any XMP overclock profiles?

With only one problematic stick in, reset the CMOS and start your computer. Does it still freeze / have problems?

  • 18 months ago
  • 1 point

If the stick of memory fails Memtest86+, either at stock speeds or in XMP mode, most companies will accept an RMA.

I'd say RMA it.

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