- 17 months ago
Hi, i made this build last week for my father and he's reporting some problems but i can't understand what are causing them, all parts are brand new, except the SSD already in use in the previous PC. First of all sometimes the mouse stops working for 10-15 seconds, the whole PC seems stuck because neither the keyboard or the mouse work, and after this time the pc get all the input together and start working again; already changed mouse but the problem persist, and with the old build keyboard and mouse never had this problem. Then while browsing the internet sometimes the page wont load until chrome restart like there is no internet connection, tough i think this is a new google chrome update problem because other browsers seems to works fine. Finally i noticed during MEMTEST that it says "Memory Type: Unknown" and "Chipset: Unknown" tough it sees all 16GB ram (2x8GB) and the test did not report any errors, while CPU-Z and other software like speccy can identify the ram type.
Could this depend by a motherboard problem? Or could this depend by a faulty windows 10 installation? I'm planning to reinstall because i put a very old windows 10 setup and had to do all major updates since 2017, hopefully this is the problem.
While playing Rise of the Tomb Raider he didn't report any problems so it seems both GPU and CPU are OK. Benchmarks completed correctly too, without strange behavior. Also i have already updated the motherboard bios.
Is there any way to test the motherboard without switching with other parts? Thank you