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BSOD with RTX 2070

McDarmax

13 months ago

Built my first PC over the last few weeks running into issues with my RTX 2070. My build is here https://pcpartpicker.com/list/gr6pLJ

Some background, upon building the PC, everything started up fine and was working as expected until I started BF5. I crashed somewhere into the intro. After that point the PC would continue to crash in less and less time, until it eventually crashed at startup, whether or not I was running any kind of game. Generally the BSOD occurred where the PC would freeze for a few minutes and then the blue screen would slowly scan down into place. Sometimes I wouldn't get a blue screen at all, just straight to black and restart with GPU fans running at 100%. I originally thought heat was the problem, so I ran with the case sides wide open and checked temperatures. CPU stays below 78c and GPU below 70c.

Next I reinstalled windows, all BIOS, and all drivers. I ran DDU for the Nvidia drivers and reinstalled all of those as well. Again, computer started working as normal. Played through the whole BF5 intro, then restarted the computer. Freeze on startup.

Next I bypassed the GPU, removing its power and connections and connected my display instead to the intel integrated. PC starts up fine and works no problem. No issue with restarts or mild gaming. Borrowed a friend's GTX 1080 and installed and it worked flawlessly. Played BF5 and restarted multiple times with no issues.

I'm about to return the 2070 and get a new card, but I wanted the opinion of the minds here on whether my problem was caused by some kind of compatibility issue, or if I just got a dud card? I'm trying to figure if I just want to get a 1080, or if I want to try for another 2070.

Thanks everyone for the help!

Comments

  • 13 months ago
  • 3 points

Unfortunately, the fail-rate with these newer RTX cards is more common than expected!

In terms of troubleshooting, you seem to have covered the steps which should have resolved the issue (if related to non-GPU parts/code). As long as you checked all cable connections, have a sufficient PSU supply for the rig, made sure the GPU was correctly feeding off the PCIE connector and stocked up with the GPU's 8-pin power connector - a replacement would be in order!

By now, fresh batches of GPU's should have in the least ironed out these inconsistencies hence the replacement option is worth a shot!

  • 13 months ago
  • 1 point

The only other thing I'm worried about is the PSU. I've got a gold rated Corsair SF600w. Other builds on here have used this combination successfully, and the requirements of the 2070 and the build are at least 150w below the output, but that is the only other thing I can think might be a problem.

  • 13 months ago
  • 3 points

You have an excellent PSU so don't worry. The corsair SF600 is more than enough for a 2070. The corsair SF450 would have been enough for your build.

https://www.guru3d.com/articles-pages/msi-geforce-rtx-2070-armor-8g-review,7.html

  • 13 months ago
  • 3 points

To add a bit more fuel to the fire, the BSOD errors I was getting had to do with the GPU kernal stealing memory that should have been allocated elsewhere, or just general memory errors. Again, I thought this could be driver related, but I uninstalled and reinstalled the drivers three times. I'm going to have a friend test the GPU in another system and see if the error persists.

  • 13 months ago
  • 3 points

Could you go the same friends place and test your GPU on his PC and see if he gets the BSODS/Crashes?

  • 13 months ago
  • 2 points

Bringing it to my friend's tonight for him to test. Will let you all know.

  • 13 months ago
  • 1 point

Tested and it runs perfectly on his machine.

  • 13 months ago
  • 2 points

Putting the GPU into a different build isn't a bad idea.

This definitely could be a bad GPU, something happening under mild heat load so that it works for a bit when cold, and then degrades as heat builds up.

It could be the PSU, if the PSU isn't delivering to spec, but I doubt it. I'd expect the thing to just cut out if the PSU were overloading too soon. Some sort of weird power droop might be happening, I guess.

If it's not a bad driver, I'm betting on a bad GPU.

  • 13 months ago
  • 2 points

So last night I had some time to experiment, and I think I've solved this thing. I've been reading around on the Phanteks Case, and people have had other similar problems in circumstances with some of the newer or more OC graphics cards. Turns out the Phanteks bridge, although rated Gen 3, has issues with the speeds and data movement. Went into my BIOS and set the PCIe output to "Gen 2" instead of "Auto" and all the issues stopped.

I played a few games of BF5 last night, played No Man's Sky for a few minutes. Restarted the PC multiple times. The error hasn't returned. I'll keep everyone posted throughout the weekend just in case, but I think it's fixed.

  • 13 months ago
  • 1 point

My money is on the PSU. Some 2080 cards require (on the Zotac box for example) a minimum of 650W PSU. My guess (and I admit, it is only a guess) is that you may be at the very top end of the PSU and it's struggling.

  • 13 months ago
  • -3 points

My money is on the PSU

So you really have no money then... lol

He has a RTX 2070 with a corsair SF600 (excellent PSU) which is overkill as he can do with even a good 450 watts psu.. As you can see by his build.

https://pcpartpicker.com/list/gr6pLJ

My guess (and I admit, it is only a guess) is that you may be at the very top end of the PSU and it's struggling.

Stop guessing please. You can easily google this information. While gaming 166 watts (consumption for 2070). Add to that 65 watts from locked cpu. Even if he overclocks and take into account he wont be overclocking a locked cpu, the corsair SF450 would have been more than enough for this build.

https://www.guru3d.com/articles-pages/msi-geforce-rtx-2070-armor-8g-review,7.html

  • 13 months ago
  • 3 points

@pegotico You are a sour grape.

If you don't like my answers.... ignore them.

  • 13 months ago
  • 1 point

This might be a long shot but make sure you have the latest version of Windows. I ended up going to windows update and manually triggered the update. For some reason it was not automatic. After the update I had no issues.

  • 13 months ago
  • 1 point

Appreciate the tip. I thought that too. I ran the same update you did, but all was up to date.

  • 13 months ago
  • 1 point

Let us know how the 2070 does in the other machine.

  • 13 months ago
  • 1 point

Alright. To add more confusion, I brought the GPU to my friend and it ran flawlessly. So the card itself is not defective. This leaves either some kind of incompatibility with the rig I have (maybe motherboard, or the fact that the GPU connects through a bridge) or that my PSU isn't outputting the correct power, and that difference is enough to impact the 2070, but not the 1080.

Honestly, I'm at a loss. Any advice is welcome.

  • 13 months ago
  • 1 point

What bridge do you use?

  • 13 months ago
  • 1 point

It's the bridge that comes with the Phanteks Case. The GPU is mounted vertically behind the Mobo and attached with a bridge. That bridge did work with the 1080 however.

  • 13 months ago
  • 1 point

Maybe your GPU dosent support the bridge? Could run your PC in a differnt case so you can directly connect the GPU to the motherboard.

  • 13 months ago
  • 0 points

Well it's either a PSU or Driver problem.

Are you using the latest set of drivers for the 2070, if so go back to previous versions until you find a winner.

Although to be frank I think you could use a bigger PSU to be honest.

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